Privacy Policy

1. Overview

We respect your privacy and are committed to handling personal information responsibly, transparently and securely.

Where applicable, we handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy is intended to explain our general information-handling practices in clear language.

“Personal information” generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information We Collect

The personal information we collect depends on how you interact with us. It may include:

• your name, job title and business name;
• your email address, telephone number and business address;
• trade account, business registration or company details;
• quotation, order, delivery and project information;
• curtain specifications, window measurements, drawings, photographs and installation details;
• billing, payment and transaction information;
• records of emails, telephone calls, meetings and other communications with us;
• preferences relating to fabrics, products, services or communications;
• website usage data, such as IP address, browser type, device information, pages viewed and the date and time of visits; and
• any other information you voluntarily provide to us.

We generally do not need to collect sensitive information. Please avoid providing sensitive information unless it is reasonably necessary and requested by us.

3. How We Collect Personal Information

We may collect personal information:

• directly from you when you contact us by email, telephone, website form or in person;
• when you request a quotation, fabric hanger set, trade account or online meeting;
• when you place, amend or complete an order;
• during trade shows, showroom visits, business meetings or industry events;
• from your employees, contractors, agents, installers or authorised representatives;
• from publicly available sources, business directories or professional networking platforms;
• from service providers that support our business; and
• automatically through cookies, server logs and similar website technologies.

Where reasonable and practicable, we collect personal information directly from the individual concerned.

4. How We Use Personal Information

We may use personal information to:

• respond to enquiries and provide requested information;
• assess trade partnership or account applications;
• prepare quotations and process custom curtain orders;
• verify specifications, measurements and production requirements;
• coordinate manufacturing, quality control, shipping, delivery and installation;
• issue invoices, process payments and manage accounts;
• communicate about orders, products, fabric collections, operational updates and services;
• maintain customer and supplier records;
• improve our products, website, systems and customer experience;
• prevent fraud, manage risk and protect our legal interests;
• comply with applicable laws, court orders and regulatory requirements; and
• carry out other purposes that are reasonably related to the reason the information was collected.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:

• our employees, related businesses and authorised contractors;
• curtain manufacturers, fabric suppliers and other production partners;
• freight, courier, delivery, warehousing and installation providers;
• IT, software, website hosting, cloud storage, communications and cybersecurity providers;
• payment processors, banks, accountants, insurers, auditors and professional advisers;
• marketing, email and customer relationship management providers;
• government agencies, regulators, courts or law enforcement bodies where required or authorised by law; and
• another party in connection with a sale, restructure, merger or transfer of all or part of our business.

We do not sell personal information to third parties.

6. Overseas Disclosure

Some of our manufacturers, suppliers, technology providers or service providers may be located outside Australia, or may store information using systems located overseas.

As a result, personal information may be disclosed to or accessed from countries outside Australia. The countries involved may vary depending on the supplier, production partner, hosting provider or software service used for a particular transaction.

Where reasonably practicable, we take steps to work with reputable service providers and to limit disclosure to information reasonably required for the relevant service.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve performance.

Cookies are small data files stored on your device. Depending on the tools enabled on our website, the information collected may include your IP address, browser type, device type, pages visited, referral source and approximate location.

You can usually configure your browser to block or delete cookies. Doing so may affect the functionality of some parts of the website.

Third-party analytics

We may use third-party analytics or website services to help us understand how visitors use our website. Those providers may process usage information in accordance with their own privacy policies.

8. Direct Marketing

We may use contact information to send existing or prospective trade customers information about our products, fabric collections, services, events and partnership opportunities where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:

sales@misscurtains.com.au

We may still send non-marketing communications relating to active quotations, orders, accounts, deliveries or service matters.

9. Data Security and Retention

We take reasonable administrative, physical and technical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

• access controls and user authentication;
• restricted staff access based on business need;
• password and account management procedures;
• secure hosting, backups and system monitoring;
• staff training and confidentiality requirements; and
• procedures for handling suspected data incidents.

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for business, contractual, legal, accounting and dispute-resolution purposes. When information is no longer required, we may delete, destroy or de-identify it, subject to applicable legal obligations.

10. Access to and Correction of Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To protect your privacy, we may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law. If that occurs, we will generally explain the reason where it is lawful and reasonable to do so.

Please send access or correction requests to:

sales@misscurtains.com.au

11. Privacy Complaints

If you have a concern or complaint about how we have handled personal information, please contact us using the details below and provide:

• your name and contact details;
• a description of the issue;
• relevant dates, communications or supporting information; and
• the outcome you are seeking.

We will acknowledge and review the complaint and aim to respond within a reasonable period. Complex matters may require additional time.

If you are not satisfied with our response and the Australian Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner.

12. Third-Party Websites

Our website may contain links to websites operated by third parties, including associated retail brands, suppliers or service providers.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of each external website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The current version will be published on this page and identified by the effective date shown at the top. Continued use of our website or services after an update may indicate that you have reviewed the revised policy.